Multichannel, multilingual support

Unbabel helps you deliver a consistent customer experience across the globe, while maintaining the workflows your agents are used to. We integrate seamlessly in Chat, Email or FAQs so your agents can offer consistent multilingual support across every channel.

Channels
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Chat instantly

We translate both inbound and outbound chat conversations in near real-time from your customer’s language to your support agent’s language, within familiar chat platforms like Zendesk and Intercom. And, with agents able to chat in any language, you can easily handle peak volume times.

Learn more about our chat integrations
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Email effortlessly

Deliver quality email support in a matter of minutes with our hybrid approach. We use a combination of augmented machine translation and locally fluent editors to ensure speed and accuracy, and custom glossaries keep each response consistent in your brand voice.

Learn more about our email integrations
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‘FAQ’ seamlessly

Unbabel helps you publish help center content in a range of languages. Your FAQs are first machine translated, then refined by human editors, so you can maintain the highest customer service standards for a global audience.

Learn more about our FAQ integrations
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Our integrations allow you to…

Offer consistent support globally, across all channels

 

Provide quality translations that fit your brand voice

 

Respond in near real-time to your customers

 

Handle peak times with ease

 

Scale easily across the globe

“A spike in demand, until recently, would have meant trying to recruit and train in a native language. With Unbabel, we’re able to use resources from the spare capacity in the English queue, which means we can mobilize in hours, rather than weeks or months, to meet the demand.”

James Cross,

Digital and Service Senior Strategy Lead

Want to see Unbabel in action?

Schedule a demo to see how Unbabel can help you delight customers across every digital channel.

Get a demo